Terms & Conditions

LIABILITY
Liability Boating (cruising), sailing, swimming, snorkeling, diving and other activities while with us can be very dangerous and demanding recreations and may involve serious injury or loss of life. The user of our services acknowledges both an understanding of and an assumption of the risks involved in these activities. By continuing this booking, the user expressly releases us of all and any liability for losses of any kind, including physical injury or lost property.

It is essential to arrange a comprehensive personal and baggage travel insurance in advance to cover any eventuality, including charges arising should you have to cancel your holiday plans. Please check your agent or your own insurance company about this. “Plataran Private Cruise“ excludes liability for matters such as baggage loss or damage, expense or inconvenience caused by delayed or cancelled transportation service, change of schedule, strikes or other conditions beyond “Plataran Private Cruise“ control.

While we wish to provide a safe and enjoyable trip for all our guests, there are normally inherent risks in boating (cruising), sailing, swimming, snorkeling, diving and other activities with us. Participants are advised to arrange their own insurance prior to their stay with us. We will not be responsible for damage or losses of any kind, including injuries and lost property. By engaging our services, participants acknowledge and accept these risks.

All phinisi boats and yachts in this web are owned and operated by a separate legal entity of which Plataran Private Cruise is not an agent nor representative. Thus, any liability arising from the use of such boats and yachts are solely the liability of the owners and operators and not Plataran Private Cruise.

CANCELLATION FEES
If your clients have to cancel their cruise, Plataran Private Cruise will charge the following cancellation fee:
-   90 - 61 days prior to sailing 35 % of the total amount
-   60 - 46 days prior to sailing 50 % of the total amount
-   45 - 0 days prior to sailing 100 % of total amount

Plataran Private Cruise reserves the right at its sole option and discretion may, for unforeseeable, unavoidable or Force Majeure circumstances beyond their control including but not limited to weather conditions, breakdown, fire, public disturbance, cancel any sailing at any time and Plataran Private Cruises only liability will be to refund to the passenger the amount as below:
-   No departure: 90 %
-   Less than half day trip: 60 %
-   Over half day trip: 10 %

COMPLAINTS
Short-comings in our services during the cruise are to be reported immediately to our tour cruise director on board. If possible the cruise director will try to find an appropriate solution.

PAYMENT / CONFIRMATION
Bookings are not confirmed until an advance non-refundable payment of 25% of the total has been paid. Balance payment should be paid sixty (60) days prior to Cruise Departures or it will be depends on the booking condition. For Booking and Transfer Inquiry please contact: [email protected]

Based on the Bank of Indonesia regulation, starting 1 July 2015 we only receive any payment in IDR. Therefore all invoiced amount and credit card payment will be converted to IDR using our current bookkeeping rate.

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