FO Supervisor

  • To ensure that the Front Desk Operation circuits are respected by his/her team and that the work is done properly and with organization. 
  • To ensure that each welcome keeps a full control of his/her station & ensures that all the accessories and documents required for the operations are in place in each station.  
  • Every new shift, to control that a proper handover is made by each colleague, that no documents or work is pending, and that each station is completely clear to serve the next shift.
  • To ensure that all cash floats are correct after the handover, and that each is recorded in the accurate logbook. 
  • To control the grooming of all the Front Office team members and make sure that everyone keeps a positive and dynamic attitude. 
  • To ensure that each guest is welcomed with a smile and a warm attitude. 
  • To guide the FO trainees in their work at the Front Office to ensure a good efficiency and safety. 
  • Consistently deliver a product and service to meet the quality, standards and expectations of customers whilst delivering the promises


  • 2 years of working experience in the Hotel Industry (4/5-star hotel preferable) in a similar position 
  • Pre-opening experience is an advantage and fully competent on PMS system VHP
  • Enthusiastic,
    Spontaneous and emphatic 
  • A high level of personal maturity is vital for this position 
  • Good visual memory 
  • At ease in a multi-cultural environment 
  • Confident speaking skills
  • Proficient in English and additional languages

Plataran Heritage Borobudur

Dusun Kretek, Karangrejo, Borobudur,
Magelang Central Java 56553, Indonesia
T.+62 293 3301888
Whatsapp. +62 811 265 7223


Amadeus Sabre Galileo Worldspan



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