FO Supervisor

Placement: Plataran Heritage Borobudur
Code: SF8TJ8DL7QZL
  • To ensure that the Front Desk Operation circuits are respected by his/her team and that the work is done properly and with organization.
  • To ensure that each welcome keeps a full control of his/her station & ensures that all the accessories and documents required for the operations are in place in each station.
  • Every new shift, to control that a proper handover is made by each colleague, that no documents or work is pending, and that each station is completely clear to serve the next shift.
  • To ensure that all cash floats are correct after the handover, and that each is recorded in the accurate logbook.
  • To control the grooming of all the Front Office team members and make sure that everyone keeps a positive and dynamic attitude.
  • To ensure that each guest is welcomed with a smile and a warm attitude.
  • To guide the FO trainees in their work at the Front Office to ensure a good efficiency and safety.
  • Consistently deliver a product and service to meet the quality, standards and expectations of customers whilst delivering the promises
  • 2 years of working experience in the Hotel Industry (4/5-star hotel preferable) in a similar position
  • Pre-opening experience is an advantage and fully competent on PMS system VHP
  • Enthusiastic,
    Spontaneous and emphatic
  • A high level of personal maturity is vital for this position
  • Good visual memory
  • At ease in a multi-cultural environment
  • Confident speaking skills
  • Proficient in English and additional languages

Please submit your application letter, resume and recent photograph with Subject: Position – Your Name – Unit Name to: recruitment@plataran.com & cc to thaerra@plataran.com

*) Only shortlisted candidates will be notified.